This Milestone Model on Client-Centered Good Judgment that is adapted from the American Association of Colleges and Universities Problem-Solving Value Rubric. Building on a version of legal analysis and reasoning like IRAC, client-centered problem solving and good judgment involve a process of partnering with the client to define the problem, identify strategies, propose solutions, evaluate the potential solutions, and assist in implementing the solutions. A PDF version of the Milestone can be found to the right, alongside a bibliography of sources that contains scholarship on Client Centered Good Judgment and ideas for classroom implementation.
Client-Centered Good Judgment Milestone
| Sub-Competencies | Novice Learner | Intermediate Learner | Competent Learner | Exceptional Learner |
|---|---|---|---|---|
| 1. Seeks Deep Understanding of Client’s Context (Business), Values, and Preferences | Rarely seeks deep understanding of client’s context (business), values and preferences. Rarely demonstrates active listening with client. |
Sometimes seeks deep understanding of client’s context (business), values, and preferences. Sometimes demonstrates active listening with client. |
Often seeks deep understanding of client’s context business), values, and preferences. Often demonstrates active listening with client. |
Consistently seeks deep understanding of client’s context (business), values, and preferences. Consistently demonstrates active listening with client. |
| 2. Partnering with the Client, Defines Problem | Rarely demonstrates an ability to partner with the client to construct a complete problem statement with the relevant contextual factors. | Sometimes demonstrates the ability to partner with the client to construct a complete problem statement with relevant contextual factors. | Often demonstrates the ability to partner with the client to construct a complete problem statement with relevant contextual factors. | Consistently demonstrates the ability to partner with the client to construct a complete problem statement with all relevant contextual factors. |
| 3. Partnering with the Client, Identifies Strategies and Proposes Solutions | Rarely identifies a strategy and proposes a clear solution for solving the problem. | Sometimes identifies a strategy and proposes a solution that is “off the shelf” rather than individually designed to address the specific contextual factors of the problem. | Often identifies multiple strategies and proposes one or more solutions that indicate comprehension of the problem. Solutions are sensitive to contextual factors. | Consistently identifies multiple strategies and proposes one or more solutions/hypotheses that indicate a deep comprehension of the problem. Solutions are sensitive to contextual factors. |
| 4. Partnering with the Client, Helps Client Evaluate Potential Solutions | Rarely goes beyond superficial evaluation of solutions (for example, contains cursory, surface level explanation) in terms of the history of the problem, logic/reasoning, feasibility of solution, and impacts of solution. | Sometimes goes beyond superficial evaluation of solutions but evaluation is brief (for example, explanation lacks depth) in terms of the history of the problem, logic/reasoning, feasibility of solution, and impacts of solution. | Often, evaluation of solutions is adequate (for example, contains thorough explanation) in terms of the history of the problem, logic/reasoning, feasibility of solution, and impacts of solution. | Consistently, evaluation of solutions is deep and elegant (for example, contains thorough and insightful explanation) and is deep and thorough in terms of the history of problem, logic/reasoning, feasibility of solution, and impacts of solution. |
| 5. Assists Client in Implementing Solutions | Rarely implements the client’s solution in a manner that directly addresses the problem statement. | Sometimes implements the client’s solution in a manner that directly addresses the problem statement. | Often implements the client’s solution in a manner that directly addresses the problem statement. | Consistently implements the client’s solution in a manner that directly addresses the problem statement. |